Once received, return packages are processed within 7-10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.

When an exchange is requested it is completed in two steps:

• 1. A credit is issued for the item(s) returned.
• 2. A new order is processed for the item(s) requested in exchange.

Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the bank’s processing times for credits.

Yes. If you would like to make an exchange on an order originally paid with PayPal, please Message Us.

Our Online Service Team will be happy to assist you in processing your exchange, however, we are unable to process exchanges directly with your PayPal account and will require a credit card for processing.

If your online order is not as expected, please Message Us.

If you received damaged merchandise, please retain the box, packaging and all contents and Message Us or call as soon as possible at +33 6 71 59 70 68 for assistance.

If you would like to return or exchange an item you received as a gift, please Message Us and we will be happy to assist.

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and either Message Us or call us immediately at +33 6 71 59 70 68.

Please provide the order number along with your email address and phone number for fastest service.