Orders

Processing

• Orders are processed and shipped on business days only (Monday through Friday, excluding holidays).

• Orders placed on holidays or weekend days will be processed the following business day.

• Orders with Standard Service are processed within 1-2 business days.

• Orders with Overnight or Second Day Service will be processed the same business day if the order is placed by 3:00 PM EST.

Payment Authorization

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Payment Authorization Holds

When placing an order using a credit card or debit card, two transactions will be posted to your account.

1. The issuing bank for your payment card will place a hold on the funds in your account in the amount of your purchase when an order is authorized. This action reserves the funds for the pending charge

2. You will subsequently be charged for the order which removes the funds from your account. The charge may vary from the amount of the authorization hold if the order is altered or cancelled prior to shipment

If an order is cancelled, the authorization hold will be removed by the issuing bank. For details on the removal of authorization holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, we regret that we cannot provide assistance with the removal of authorization holds.